20 Things We Do Better

If you're not happy, we're not happy. You're happiness as a client is directly tied to our success as a business. You will be happy working with us and we guarantee it.

  1. Process And Planning

    We have been trained extensively in process and planning. Our founder is a commercial pilot, professional SCUBA diver and several members of our staff are ex-military. So, we know all about mission planning, execution, checklists, procedures, process and repeatable results. And it shows. Our projects and deployments are smooth. thorough and on target.

  2. We’ll Answer Your Call or Respond to Your Ticket in 60 Minutes or Less – Our Guarantee

    Our experienced, qualified engineers who can fix your network computer problem will answer immediately or will respond in less than sixty minutes – Guaranteed. The work is free if we don’t get back to you in that one hour time frame.

  3. We Talk Like You Do

    If you have any problems or computer support questions, you can ask and we will answer in PLAIN ENGLISH. You will not be made to feel uncomfortable by our team of IT support experts with unfamiliar technical jargon.

  4. We Guarantee Absolute 100% Satisfaction

    Complete satisfaction will be yours with our products, technology services and IT Consulting. We will bend over backwards to make you happy with our IT management & network support services.

  5. We Won’t Surprise You With Bad News

    Your network and data will not be damaged, that’s a promise. We evaluate first to see if there are any potential risks before we begin computer maintenance services. Any significant risks will be addressed with clear explanation as we obtain your authorization before we perform the work. You may choose to backup and secure your data first beforehand.

  6. We genuinely care about your success and it shows in everything we do

    We realize that your success if our success and if we do a great job and you become raving fan of our business than you will call us back and tell your friends. This philosophy runs deep in our culture.

  7. We are experts in systems, applications and business so our recommendations will take the BIG PICTURE into account

    Our founder spent years strategic consulting, investment banking and Silicon Valley start-ups. He understands the unique requirements of businesses and how technology plays a critical role. Our solutions are not only relevant, they are strategic.

  8. Repairs In A Flash

    Why wait all day for your computer to be repaired? Your computer IT network is important to you. That’s where our IT support and computer network support services come in. We can normally access your computer network remotely through our network support services. If not, a technician will be sent out immediately.

  9. Every Project Completed With Strict Accordance To Budget And Schedule

    here will be absolutely no nickel and diming as we perform your network services and IT consulting. This sometimes happens in the industry by unethical and incompetent technicians. We ARE ethical and know what we’re doing. We guarantee all completed IT support projects to be finished ON TIME and ON BUDGET.

  10. Invoice Will Be Accurate

    Guaranteed. Each detailed bill from us will be completely accurate – guaranteed. There will be no billing surprises since your IT management services bill will be pre-approved by you.​

  11. We Have Huge Buying Power

    Over the years we have built up partnerships with the largest distributors in the world and because of the volume of business that we do, we have the purchasing power to drive down costs. As our client, you will benefit from these savings.

  12. We Are Well Connected Globally

    We serve clients all over the world. So, if you are a business that crosses international boundaries, has remote offices overseas or manufacturing facilities across the border, we can work with you. We are fluent in Chinese, Spanish and English.

  13. We Only Work With Top Manufacturers And Vendors

    We do not mess around with vendors who do not have secure financial backing, who cannot provide world class support for their products’ or have fragmented business models. We will not recommend to you anything but the very best to you.

  14. We Are Super Duper With Budgets And Finance

    We will offer solutions that will work within your budget and we will be straight up and honest with you if we can’t. Unlike our competitors, we do not nickel and dime you. We focus our intellect on the “Big Picture” and the long-term relationship. We are confident that if your business is successful, our business will be successful.

  15. We Will Earn Your Business Every Day

    That means that our business is built around doing a good job, keeping your network running smoothly and minimizing problems. Our success is directly linked to our performance. Unlike our competitors, we will focus on sustainable solutions to your IT problems, not short-sighted fixes.

  16. Your Issue Will Be Accurately Triaged

    We will not route you through outsourced, answering services or annoying automated attendants. And we will never ship your call to a call center. We handle out Helpdesk calls in-house because that is the only way to ensure consistent, quality client service.

  17. Out Staff Is Continually Educated To Stay Sharp

    This is not just our technical staff, but our client service personnel, project managers, sales associates, quality assurance folks, accounting personnel and administrative assistants. We are always improving how we do what we do so we can take care of you better.

  18. Our Founder Is A Businessman Who Understands Business

    We will sell you SOLUTIONS not technology. We understand that if your network is down, your employees will sit idle and you will still need to make payroll. We understand that if your servers are down, you can’t service your clients. We understand that good client service is not talk, but action. To this end, we will bring REAL solutions to REAL business problems.

  19. We Guarantee Happiness

    We are not interested in your business if you are not interested in us.

  20. The Small Things Are The Big Things

    We are very thankful for the work you provide us and we won't let you forget it.

Try Us Out Today!