Network Monitoring	Mitigation
Proactive Alerts	Network Management

OVERVIEW

Netwatch is a collection of technologies and support services specifically designed to monitor, maintain and manage high performance server networks and related equipment. Netwatch comes in two flavors; Netwatch and Netwatch Unlimited.

Netwatch

Netwatch includes network device monitoring, alerting, event triggers and reporting. It is designed for customers who would like to manage their own network but need an external monitoring, mitigation and reporting technology.

NETWATCH UNLIMITED

Netwatch Unlimited is designed for customers who are looking to outsource some or all of their network management needs. Netwatch Unlimited includes all the features and technologies of basic Netwatch AND hands-on network personnel to troubleshoot, maintain, fix and recommend technical solutions to complex networking, performance, application and infrastructure related issues. Netwatch Unlimited can also include vendor relationship management, data center logistics, application management and more.

NETWATCH STANDARD	NETWATCH UNLIMITED
Server Monitoring Alerting Event triggers Reporting Customer portal Stand by NOC 20% discount on ad-hoc work•	Server Monitoring Alerting Event triggers Reporting Customer portal OS-level support most critical apps. Patch / update report & management on request Hand-on personnel to troubleshoot, maintain, fix and recommend technical solutions 20% discount on ad-hoc work
Summary: If there is a problem, we will notify customer about issue and possible resolution. Customer can then determine if they wish to retain I2X to resolve issue.	Summary: If there is a problem, we will notify customer about issue and possible resolution. Customer can opt to have I2X resolve issue. No additional charges for this type of work.

Architecture Summary

The basic architecture of Netwatch is Client Network / Probe Server / Central Server. Netwatch requires no agent install on the Client network. For Netwatch EC2, a secure channel is established via the EC2 backbone to a remotely managed Netwatch Probe Server (also on the Amazon EC2 network). The Netwatch Probe Server then transmits encrypted data to an off-network Netwatch Central Server.

Typical Engagement

A typical deployment includes:

• Installation of Netwatch Probe inline with customer network via secure EC2 back-channel
• Enable SNMP and WMI services on Client servers
• Run initial network auto-discovery
• Configure Netwatch alerts, reports, triggers and notifications
• Establish and test proactive remote monitoring, network management and notification services
• Work closely with EC2 Operations Team and customer to identify and resolve technical issues (short term and strategic)
• Provide remote support for customer EC2 network
• Be available for ad-hoc support requests, special projects and installations
• Recommend technologies, infrastructure and vendors to optimize network and application performance, backup solutions, redundancy and scalability
• Vet new vendors for future growth
• Provide regular network status health reports
• Be available for meetings / conference calls as necessary
• Be on Instant Messenger during normal business hours
• On-call 24 X 7 for emergencies
• All service requests managed through I2X ticketing system at support@i2x.net
• 20% discount on hourly rates for ad-hoc requests and new projects

Pricing

Please contact us for more details on our pricing plans.

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